Return Policy
All Sales are Final
We Do Not Except Buyers Remorse Returns
Since every sale is custom made specifically for your Order with your selected Options, then we are unable to process a Return or Exchange.
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If the item arrives damaged from Shipping or has a Manufacturer Printing Error, then we can potentially process a claim for replacement.
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To be eligible for replacement due to Shipping Damage or a Printing Error is greatly determined by the length of time it takes to notify We Prefer Heaven and whether or not you are able to send the required photos for documentation.
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If you have any questions, please don't hesitate to reach out to us by emailing Customer Service@wepreferheaven.com or going to our Contact Us page.
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Please review our process below for more information, otherwise please don't hesitate to contact us! We will try our best to find a resolution!
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​Shipping Damage for Prints, Canvas, or Metal
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Step 1: Order Inspection
Please Inspect your products within 3 Days of Delivery
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Step 2: If there is Shipping Damage - Contact Us Immediately​​
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***Shipping Damage reported After 5 Business Days may not be
eligible for a replacement***
***​​The shipping company may return to inspect or
pickup the damaged product and packaging***
Please keep any packaging and cartons as they may be required for a claim.
Step 3: Email us the following Photos for Documentation
(1) photo of the Damaged Product
(1) photo showing the damaged merchandise, Inside the Original Box,
with the Original Cushioning.
(The picture should show the placement of the merchandise and packaging inside the box.)
(1) photo of the Packaging Material used inside the box.
(e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
(1) close-up photo of the Shipping Label with the tracking number.
(Please zoom in enough to read the tracking number, which usually begins with 1Z.)
(2) photos displaying all 6 Sides of the Package.
(1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides.)
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Manufacturer Printing Error ​for Prints, Canvas, or Metal​
If you suspect or are questioning this type of damage,
please contact us by emailing Customer Service@wepreferheaven.com
or send us a message by going to our Contact Us page.
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Step 1: ​Contact Us within 3 Days of Delivery
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Step 2: Email Photos of Suspected Damage
Step 3: We will determine whether this is a Printing Error
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Step 4: If Printing Error has been Confirmed, we will issue a Replacement
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Shipping Damage for T-Shirts, Tumblers, & Catholic Gifts
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Step 1: Order Inspection
Please Inspect your products within 5 Days of Delivery
Step 2: If there is Shipping Damage - Contact Us Immediately​​
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***Shipping Damage reported After 5 Business Days may not be
eligible for a replacement***
***​​The shipping company may return to inspect or
pickup the damaged product and packaging***
Please keep any packaging and cartons as they may be required for a claim.
Step 3: Email us the following Photos for Documentation
(1) photo of the Damaged Product
(1) photo showing the damaged merchandise, Inside the Original Box,
with the Original Cushioning.
(The picture should show the placement of the merchandise and packaging inside the box.)
(1) photo of the Packaging Material used inside the box.
(e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
(1) close-up photo of the Shipping Label with the tracking number.
(Please zoom in enough to read the tracking number, which usually begins with 1Z.)
(2) photos displaying all 6 Sides of the Package.
(1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides.)